Magewares Refund Policy
When buying from us you buy with confidence and peace of mind. Our products and extensions come with a 45 day refund policy. You may ask for a refund within the refund period in case you are not satisfied with our product.
We also provide support services for installation and configuration and we strongly recommend to use these services for your ease and benefit. These services are free for initial 6 months
UNCONDITIONAL 45-DAY MONEY-BACK GUARANTEE- No questions asked! No hassle!
Customer satisfaction is our top priority!. At Magewares we make every possible effort to provide you with the finest Magento extensions. We take pride in our software and the benefits it provides to our many valued customers. Still, if you try the Magewares extensions and feel that it isn’t meeting your requirements and solving your purpose, you are free to ask for a refund.
According to our Refund Policy, you are subject to the full refund within 45 days from the time of purchase. *
HOW TO APPLY FOR A REFUND?
Before you apply for a refund, we encourage you to contact our Technical Support team to discuss all extension issues Our specialists provide care, professional assistance and consulting to help you adjust the software for your needs and get most out of it.
However, if you are sure that the software doesn’t meet your requirements, you can choose one of the options below:
exchange it for any other Magewares product (that is equivalent in price)
get the equivalent amount of internal credits to your account
or apply for a full refund.
For a refund simply contact our Sales Support and provide the details of your order. We will reverse the charge on your Credit Card or PayPal account. However please allow us 15 business days to process the refund.
Refunds are processed only during 45 days from the moment of purchase. Upon refund you must destroy all copies of the software on your servers and in any place within the refund period. All licenses to use the software will be immediately terminated. Any further use of the software is an infringement of Magewares copyright and other intellectual property rights! and can lead to legal action
All refund requests submitted after 45 days will nit be accepted. Conflict resolutions, implemented installation services, upgrade services (after the upgraded store has been uploaded to a testing server), SEO config service, customization services, are NOT subject to refund.
Also, purchasing products prior to sales or promo campaigns cannot be a reason for a refund.
DO YOU HAVE ANY QUESTIONS, OUR CUSTOMER CARE SERVICE IS ALWAYS HAPPY TO HELP!